Frequently Asked Questions
Am I sacrificing quality by purchasing a refurbished device instead of new?
Absolutely not. Oncology Services International solutions undergo a comprehensive refurbishment process in which every major component of the device is tested and replaced as necessary. Additionally, each solution is tested before it leaves our hands to ensure that it performs to the OEMs factory specifications. And in the unlikely event that you do have an issue with your equipment, a member of our dedicated, skilled service team will be at your clinic in a matter of hours. Simply put, the only thing you’re sacrificing is price.
I’m looking for a state-of-the-art solution. Does that mean I have to buy new?
No. Oncology Services International offers some of the most leading-edge solutions from the best names in the industry – including Varian, Elekta and Siemens. Plus, all equipment can be outfitted with the latest software and updates to ensure that you have the best available solution to treat your patients.
What qualifies your team to service my devices?
In short – training, experience and dedication. Most of our field service engineers are OEM-factory trained, making them specialists in everything there is to know about your specific equipment. They have years of industry experience and are skilled at ensuring that your practice maintains maximum uptime – meaning better care for your patients and fewer headaches for you. On top of that, our people simply care more. They have a dedication to the oncology industry and have made a personal choice to work at a company that cares as much as they do.
I’ve seen other companies besides you guys that claim to be the largest supplier of parts and solutions. Who’s telling the truth?
While many other companies in the industry may talk a big game about the number of parts and solutions they offer – there’s a catch. While they can “offer” many pieces of equipment, they simply have access to them, not actual in-stock solutions. This means that they are not always able to follow through on solutions and may attempt last-minute switches and cancellations. Inversely, at Oncology Services International, we have all of our parts (about 67,000 to be exact) and solutions in stock – so you get what we promise you when you need it.
Have more questions? We’d be glad to speak with you and answer any questions or concerns you may have.